Privacy Policy

Information We Collect

We collect the following categories of information across our website and app to provide and improve our services:

A. Website (healingwithexcellence.com)

B. HealTracker App

How We Use Your Information

Your information is used to deliver and enhance both our website and HealTracker app experience:

Website

• Deliver purchased courses, certifications, and wellness evaluations
• Process transactions for courses, bundles, and digital products
• Send newsletters, updates, and promotional materials (with your consent)
• Improve website content, layout, and user experience
• Respond to inquiries and provide customer support

HealTracker App

• Create and manage your user account
• Provide personalized workout programs and meal plans
• Track your health and fitness progress over time
• Process payments for premium subscriptions and book purchases
• Send important service notifications (e.g., subscription updates)
• Diagnose technical issues and improve app stability
• Analyze aggregate usage patterns to enhance features

Both Platforms

• Comply with legal obligations and enforce our terms of service
• Prevent fraud and protect the security of our services
• Communicate important updates about our services

Data Storage & Security

We take the security of your data seriously and employ industry-standard measures to protect it:

Website

• Hosting: Our website is hosted on Squarespace, which provides SSL/TLS encryption and enterprise-grade security
• Payments: Website transactions are processed through Squarespace Commerce with PCI-compliant payment handling
• Forms & Data: All form submissions (contact, enrollment) are encrypted in transit and stored securely on Squarespace servers

HealTracker App

• Cloud Infrastructure: App data is stored securely on Google Cloud Platform (Firebase) with encryption at rest and in transit
• Authentication: We use Firebase Authentication with secure token-based sessions
• App Integrity: Firebase App Check is used to verify that requests originate from our authentic app
• Access Controls: Firestore Security Rules enforce strict per-user data access — you can only access your own data
• Encryption: All data transmitted between the app and our servers uses TLS/SSL encryption

Third-Party Services

We use the following trusted third-party services to operate our website and app. Each has its own privacy policy governing data use:

Payment Processing

All payments across our platforms are processed securely through Stripe and Squarespace Commerce.

Website Purchases

• Courses & Certifications: Wellness evaluations, certification programs (FRC, FRA, Kinstretch, etc.)
• Course Bundles: Discounted packages combining multiple programs
• Digital Products: Wellness resources and educational materials

App Purchases

• Premium Subscription: Monthly subscription at $29.99/month for access to premium features
• Book Purchases: One-time purchases of wellness and health-related books

Stripe and Squarespace may collect and process payment information in accordance with their own privacy policies (Stripe · Squarespace). We only receive confirmation of successful transactions and basic transaction metadata (amount, date, status).

Analytics & Crash Reporting

To maintain quality and improve your experience across both platforms, we use:

Website

• Squarespace Analytics: Built-in analytics tracking page views, traffic sources, and visitor geography at a country level. This data is aggregated and anonymous.
• Cookies: Our website uses essential cookies for site functionality and analytics cookies to understand visitor behavior. You can manage cookie preferences through your browser settings.

HealTracker App

• Firebase Analytics: Collects anonymous, aggregated usage data such as screen views, feature usage frequency, and session duration. This data cannot be used to identify you personally.
• Firebase Crashlytics: Automatically collects crash reports including device model, OS version, and stack traces when the app encounters an error. This helps us identify and fix bugs quickly.

Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct any inaccurate information in your profile
• Deletion: Request the deletion of your account and all associated data
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Revoke app permissions (e.g., camera, photo library) at any time through your device settings
• Unsubscribe: Opt out of marketing emails at any time via the unsubscribe link in each email
• Cookie Management: Control website cookies through your browser settings
• Opt-Out of Analytics: Contact us to opt out of analytics data collection

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account Data (App): Retained until you request account deletion
• Health & Fitness Data (App): Retained while your account is active; deleted upon account deletion
• Email & Newsletter Data (Website): Retained until you unsubscribe or request deletion
• Course Access Records (Website): Retained while your course enrollment is active
• Transaction Records (Both): Retained for up to 7 years for legal and financial compliance
• Crash Reports & Analytics (App): Retained for up to 90 days in an identifiable form
• Website Analytics (Website): Aggregated, anonymous data retained indefinitely

When you request account deletion, we will permanently remove your personal data from our systems within 30 days, except where retention is required by law.

Children's Privacy

Our website and the HealTracker app are not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children on either platform.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@healingwithexcellence.com, and we will promptly delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes:

• We will update the "Effective Date" at the top of this page
• We will notify you via in-app notification or email for significant changes
• Continued use of the app after changes constitutes acceptance of the updated policy

We encourage you to review this page periodically for the latest information on our privacy practices.